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I’ve never heard of Froogul or MyHolidayHub yet they debiting my bank card

Unexplained credit card deductions are alarming James Fletcher, from Carlisle.
There are two for £9.99 each to something called My Holiday Hub, plus two for £12.99 and a third for £1.99 to Froogul.
Mr Fletcher is adamant that he’s never heard of either…

Unexplained credit card deductions are alarming James Fletcher, from Carlisle. There are two for GBP9.99 each to something called My Holiday Hub, plus two for GBP12.99 and a third for GBP1.99 to Froogul. Mr Fletcher is adamant that he's never heard of either of these businesses.

"How can they gain access to my Visa details?" he asked. "I don't sign up to anything that I don't personally know and I never enter competitions and don't use my phone for banking." He might not have heard of these outfits, but I have.

They are brands belonging to Northern Ireland company Acai Marketing, run by Stuart and Susan Lally of Bangor, County Down.

Who are you? Froogul's websiteWho are you?

Froogul's website

They describe themselves as "specialists in membership loyalty and member discount programs", charging monthly fees for shopping and travel schemes. I've previously told how they used offers of hotel vouchers to persuade people to sign up for a free trial, but you then got charged monthly if you forgot to cancel. Those offers came in junk mail headed "Final Notice" and gushing "an unclaimed reward is being held for you at our main distribution centre."

They were ruled misleading and banned by the Advertising Standards Authority, the ruling is here. How this lot roped in Mr Fletcher is, however, a mystery. I emailed Acai Marketing and heard back from a different company run by Stuart and Susan Lally, Mango Direct Marketing.

"We will certainly look into this and get back to you with an update," they told me last month.

And, despite my follow-up messages, that's the last I've heard.

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